Receive and Forward Complaints
2017-02-14

 

Receive and forward complaints (AACM)
Service Information:
Service Provider:Civil Aviation Authority of Macao Special Administrative Region (CAA)Other Entity / Agency:N/A
Application Location:Civil Aviation Authority of Macao Special Administrative Region (CAA)

Address: 18/F, Cheng Feng Commercial Centre, 336-342, Macao
Office Hours:Monday to Thursday: 9:00 – 13:00 ; 14:30 – 17:45
Friday: 9:00 – 13:00 ; 14:30 – 17:30 
Introduction (Service Coverage):N/AEnquiry Methods:Civil Aviation Authority of Macao Special Administrative Region (CAA)

Tel: (853) 2851 1213
Fax: (853) 2833 8089
E-mail:opinion@aacm.gov.mo
In person: 18/F, Cheng Feng Commercial Centre, 336-342, Macao

Procedure for receiving and forwarding comments and complaints.

Application Proceduce:
Transactional Categories:Procedure for receiving and forwarding comments and complaints.
Relevant Service (Relevant Information): 
Target Groups and Application Eligibility:

A person who wishes to express any comment or opinion on Macao’s aviation and the Civil Aviation Authority.

Application Approach:

-  In person
-  By telephone
-  By electronic form
-  By letter, fax or email

Tel: 853-2851 1213
Fax: 853-2833 8089
E-mail: opinion@aacm.gov.mo
Electronic form: https://www.aacm.gov.mo/contact_complaints.php?pageid=92&lg=eng
Address:18/F, Cheng Feng Commercial Centre, 336-342, Alameda Dr. Carlos D’Assumpção, Macao 

  
Required Document:

The complainant should provide his/her name and contact information, and state as much as possible the details of the complaint content; otherwise the case may not be handled due to inadequate information.
 

Supplementary Document: 
Document must be presented: 
Other Helpful Document:

The complainant should submit all supporting documents relevant to the complaint to the Civil Aviation Authority, in order that the complaint case can be addressed effectively.
 

Document Required Upon Approval: 
  
Charges (or Taxes): 
Deposit: 
Payment Instructions: 
  
Time Needed:

The handling process will not take more than 14 working days to complete (time guaranteed in performance pledge).

Note: The time guaranteed commences from the next day following the day of submission of all documents or information.
 

Quality Criteria: 
Remark: 
Forms: 
Legislations Website: 
Provider: AACM
Launch Date: 2017-02-14 12:26:00
Number of clicks: 12
"Chinese and Portuguese are the official languages of Macao, the English version of the web site is the translation from the Chinese originals and is provided for reference only."
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