Enquiry about Government Formalities
2017-04-20

Enquiry about Government Formalities
Service Information:
Service Provider:Public Administration and Civil Service Bureau〔SAFP〕- Public Information Centre(CIP)
Other Entity / Agency:N/A
Application Location:

- Public Information Centre 
- Centro de Serviços da RAEM
- Central District Public Services Centre
- Islands District Public Services Centre


Office Hours:9:00am to 6:00 pm, Monday to Friday, no lunch break. (closed on weekends and public holidays)
Introduction (Service Coverage):The scope of our consultation service includes general information related to public services such as administrative formalities. 
Enquiry Methods:

Telephone : (853) 8866 8866 (Comprehensive Reception Service) (voice mail service available during non-office hours)
Fax            : (853) 2835 3355


Consultation service about the administrative formalities of the public services of government departments

Application Proceduce:
Transactional Categories:Consultation service about the administrative formalities of the public services of government departments
Target Groups and Application Eligibility:Citizens
Application Approach:

- Visiting in person:Public Information Centre 
                                 Centro de Serviços da RAEM
                                 Central District Public Services Centre
                                 Islands District Public Services Centre
- Via telephone:(853) 8866 8866 (Comprehensive Reception Service) (voice mail service available during non-office hours)
- Via facsimile:(853) 2835 3355
- E-mail:E-form
- By post:postage free; only “Centro de Informações ao Público” or “CIP” need to be written on the envelope.
- Via postage paid form:Available Location
 

 

Time Needed:

Telephone enquiries made during office hours:A telephone operator will answer the incoming call within 30 seconds.(Performance Pledge)
Voice mail enquiries:(i)Telephone reply within 2 working days (Performance Pledge)
                                  (ii)Written reply within 4 working days (Remark 1)(Performance Pledge)
 Written enquiries (letter, e-mail and fax):(i)Telephone reply within 2 working days (Performance Pledge)
                                                                 (ii)Written reply within 4 working days (Remark 1)(Performance Pledge)

 

Remark:

1. For enquiries which require a written reply of the government formalities in English, 3 more working days will be added.
 

Provider: SAFP
Launch Date: 2017-04-20 11:51:33
Number of clicks: 16
"Chinese and Portuguese are the official languages of Macao, the English version of the web site is the translation from the Chinese originals and is provided for reference only."
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