Making Withdrawal from Provident Fund Individual Account
2017-08-01

Making Withdrawal from Provident Fund Individual Account
Service Information:
Service Provider:Social Security Fund – Division of General Affairs of Provident Fund System
Other Entity / Agency:N/A
Application Location:

The temporary office of the FSS at Tap Seac: Exhibition Hall of Tap Seac Multisport Pavilion
Service Centre of the Macao SAR (Area of Social Security and Employment): Rua Nova da Areia Preta, N.º 52, 1.º andar, Área P, Macau
Civic and Municipal Affairs Bureau (abbreviated to IACM in Macao)
       - Central District Public Services Centre (located at Rotunda de Carlos da Maia)
       - Islands District Public Services Centre
IAS - Southern District (Praia do Manduco) Social Service Centre
       - Central District (Lam Mau Tong) Social Service Centre
       - Northern District (Tamagnini Barbosa) Social Service Centre
       - Northwest District (Ilha Verde) Social Service Centre
       - Taipa and Coloane Social Service Centre   [Detailed address]


Office Hours:

The temporary office of the FSS at Tap Seac
Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.

Areia Preta Service Centre of Macao SAR (Area of Social Security and Employment)
Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)


Introduction (Service Coverage):

Provident fund individual account owners who meet the following requirements can apply for making withdrawal of all or part of the money in their individual accounts.  The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account.

  1. Individual account owner age 65 or older;*
  2. Individual account owner under age 65 can apply for early withdrawal, if he/she is in one of the following situations:
    a.  There is a need to meet huge medical expenditure due to serious injury or illness of his/her own, his/her spouse, or any degree of lineal consanguinity or affinity;
    b.  He/she has been receiving disability pension from the Social Security Fund (abbreviated to FSS in Macao) for more than one year;*
    c.  He/she is currently receiving special disability subsidy from the Social Welfare Bureau (abbreviated to SWB in Macao).*
  3. For humanitarian or other duly substantiated reasons, the Administrative Committee of the FSS may permit the provident fund individual account owner under age 65 to make early withdrawal of all or part of the money in his/her individual account, for cases other than those referred to in the preceding paragraph;
  4. Legitimate heir can apply for making withdrawal from the individual account of the deceased individual account owner.

    Note*:
    The following eligible provident fund individual account owners can apply for making withdrawal through the self-service machine:
    I. Individual account owner who reaches age 65 and is currently receiving old-age pension/disability pension from the FSS, or subsidy for senior citizens from the SWB;
    II. Individual account owner under age 65, who has been receiving disability pension from the FSS for more than one year;
    III. Individual account owner who is currently receiving special disability subsidy from the SWB.

Enquiry Methods:

By phone: 2853 2850
By calling our interactive voice response hotline: 2823 0230 (24-hour)
By fax: 2853 2840 (24-hour)
By email: at@fss.gov.mo
By visiting our website: http://www.fss.gov.mo/


For individual account owner age 65 or older

Application Proceduce:
Transactional Categories:For individual account owner age 65 or older
Application Approach:

The individual account owner can submit the application either in person or through a representative.

Required Document:

1. Application for Making Withdrawal from Provident Fund Individual Account;
2. Photocopy of the individual account owner’s Macao SAR Resident ID Card (Beneficiaries currently receiving old-age pension or disability pension from the Social Security Fund (abbreviated to FSS in Macao) are exempt from submitting a photocopy, but required to produce their valid Macao SAR Resident ID Card (original or photocopy) for identity verification);
3. Photocopy of the individual account owner’s bank account in patacas (If an individual account owner has applied to deposit the money into the bank account that he/she receives old-age pension or disability pension from the FSS or subsidy for senior citizens or special disability subsidy from the SWB, then he/she is exempt from submitting a photocopy of his/her bank account).

Remark:

- The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account;
- The individual account owner can take the properly completed and signed application to the FSS or all of its service points, either in person or through a representative;
- Banks that accept fund transfer from the FSS: Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- If the individual account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Individual Account Owner.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account  [Form for Download CH / PT] [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

For individual account owner under age 65, with a need to meet huge medical expenditure due to serious injury or illness of his/her own, his/her spouse, or any degree of lineal consanguinity or affinity

Application Proceduce:
Transactional Categories:For individual account owner under age 65, with a need to meet huge medical expenditure due to serious injury or illness of his/her own, his/her spouse, or any degree of lineal consanguinity or affinity
Application Approach:

The individual account owner can submit the application either in person or through a representative.

Required Document:

1. Application for Making Withdrawal from Provident Fund Individual Account;
2. Photocopy of the individual account owner’s Macao SAR Resident ID Card;
3. Medical proof of the patient recently issued by a local government-approved medical unit;
4. Evidence of payment for huge medical expenses of the patient due to his/her serious injury or illness (evidence of payment for medical expenses recently issued by a local government-approved medical unit);
5. Photocopy of the individual account owner’s bank account in patacas;
6. f the patient is the spouse, any degree of lineal consanguinity or affinity of the individual account owner, the individual account owner is required to submit the following documents in addition to the above documentation:
- A valid proof of the patient’s relationship to the individual account owner;
- Photocopy of the patient’s ID card.

Remark:

- The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account;
- The individual account owner can take the properly completed and signed application to the FSS or all of its service points, either in person or through a representative;
- Banks that accept fund transfer from the FSS: Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- If the individual account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Individual Account Owner.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account  [Form for download CH / PT] / [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

 

For individual account owner under age 65, who has been receiving disability pension from the Social Security Fund for more than one year

Application Proceduce:
Transactional Categories:For individual account owner under age 65, who has been receiving disability pension from the Social Security Fund for more than one year
Application Approach:

The individual account owner can submit the application either in person or through a representative.

Required Document:

1. Application for Making Withdrawal from Provident Fund Individual Account;
2. Required to produce the individual account owner’s valid Macao SAR Resident ID Card (original or photocopy) for identity verification.

Remark:

- The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account;
- The individual account owner can take the properly completed and signed application to the FSS or all of its service points, either in person or through a representative;
- Banks that accept fund transfer from the FSS: Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- If the individual account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Individual Account Owner.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account  [Form for download CH / PT] / [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

For individual account owner under age 65, who is currently receiving special disability subsidy from the Social Welfare Bureau

Application Proceduce:
Transactional Categories:For individual account owner under age 65, who is currently receiving special disability subsidy from the Social Welfare Bureau
Application Approach:

The individual account owner can submit the application either in person or through a representative.

Supplementary Document:

1. Application for Making Withdrawal from Provident Fund Individual Account;
2. Photocopy of the individual account owner’s Macao SAR Resident ID Card.

Remark:

- The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account;
- The individual account owner can take the properly completed and signed application to the FSS or all of its service points, either in person or through a representative;
- Banks that accept fund transfer from the FSS: Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- If the individual account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Individual Account Owner.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account  [Form for download CH / PT] / [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

For individual account owner who has humanitarian or other duly substantiated reasons, the Administrative Committee of the Social Security Fund may permit the individual account owner under age 65 to make early withdrawal, of all or part of the money in his/her account, for cases other than those referred to in the preceding paragraph

Application Proceduce:
Transactional Categories:For individual account owner who has humanitarian or other duly substantiated reasons, the Administrative Committee of the Social Security Fund may permit the individual account owner under age 65 to make early withdrawal, of all or part of the money in his/her account, for cases other than those referred to in the preceding paragraph
Application Approach:

The individual account owner can submit the application either in person or through a representative.

Required Document:

1. Application for Making Withdrawal from Provident Fund Individual Account;
2. Photocopy of the individual account owner’s Macao SAR Resident ID Card;
3. A detailed written statement by the individual account owner and all relevant supporting documentation;
4. Photocopy of the individual account owner’s bank account in patacas.

Remark:

- The individual account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account;
- The individual account owner can take the properly completed and signed application to the FSS or all of its service points, either in person or through a representative;
- Banks that accept fund transfer from the FSS: Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- If the individual account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Individual Account Owner.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account  [Form for download  CH / PT] / [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

Death of Individual Account Owner (Withdrawal by the Heir)

Application Proceduce:
Transactional Categories:Death of Individual Account Owner (Withdrawal by the Heir)
Target Groups and Application Eligibility:

If a provident fund individual account owner dies, the balance in his/her individual account and any payment that he/she is entitled to receive under the law will be included in his/her estate. The administrator of the individual account owner’s waiting-to-be-divided property or his/her legitimate heir(s) can apply to make withdrawals of the remaining balance in his/her individual account.

Required Document:

1. Application for Making Withdrawal from Provident Fund Individual Account (Withdrawal by the Heir);
2. Photocopy(ies) of the identification document(s) of the legitimate heir(s);
3. Photocopy of the notarial deed or judicial proof that shows the determination of heirship (required to produce the original for verification).  If it is indicated in the notarial deed that there is a notarial will, the applicant will be required to submit a photocopy of the notarial will as well (required to produce the original for verification);
4. Photocopy of the death certificate of the deceased individual account owner;
5. Photocopy of the applicant’s bank account in patacas.

Quality Criteria:

The approval process of the application will be completed and the applicant will be notified of the result by mail within 14 working days after the applicant meets all eligibility criteria and submits all required documents (exclusive of the day of submission).  (Performance Pledge)

Note:
For special cases where the approval process cannot be completed on time, the applicant will be notified within 10 working days after the submission of application (exclusive of the day of submission)

Remark:

- The applicant can take the properly completed and signed application to the Social Security Fund (abbreviated to FSS in Macao) or all of its service points, either in person or through a representative;
- If the deceased individual account owner has more than one legitimate heir, the applicant can submit the Power of Attorney for making Withdrawals by the Heir (Form H/1) [Form for download CH / PT][Sample of form completion EN], authorizing one or more than one heir to apply for making withdrawals and receiving the money on their behalf. If the application is filed by the administrator of the waiting-to-be-divided property, it is not required to submit the Power of Attorney;
- Banks that accept fund transfer from the FSS:
Bank of China Macau Branch, Banco Nacional Ultramarino, S.A., Tai Fung Bank Limited, OCBC Wing Hang Bank Limited, Luso International Banking Limited, Banco Comercial de Macau, S.A., Hongkong and Shanghai Banking Corporation, Industrial and Commercial Bank of China (Macau) Ltd., Delta Asia Bank Limited, The Macau Chinese Bank Ltd.;
- The individual account of the deceased individual account owner will be cancelled after the account is settled.

Forms:

Application for Making Withdrawal from Provident Fund Individual Account (Withdrawal by the Heir)   [Form for download  CH / PT] / [Sample of form completion EN]

Legislations Website:

Law 14/2012 (Official Gazette Issue 37(I), 10 September 2012)

Provider: FSS
Launch Date: 2017-08-01 09:02:34
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