Entry and Exit Procedures for Macao Residents
2015-11-20

Entry and Exit Procedures for Macao Residents
Service Information:
Service Provider:Border checkpoints of the Immigration Department
Other Entity / Agency: 
Application Location:Border checkpoints of the Immigration Department
Office Hours:Border Checkpoint at the Border Gate 06:00 - 01:00 (next day)
Border Checkpoint at the Interior Harbour 08:00 - 16:30
Border Checkpoint at COTAI 08:00 - 20:00 (cargos)
24 hours (passengers)
Border Checkpoint at the Hong Kong - Macao Ferry Terminal 24 hours
Border Checkpoint at the Macao International Airport 24 hours
Border Checkpoint at the Taipa Ferry Terminal 24 hours
Border Checkpoint at the Zhuhai-Macao Cross-border Industrial Zone
‧ 00:00 - 07:00 (for mainland workers, students and Macao residents; no vehicles allowed)
‧ 24 hours (for pass holders)
Introduction (Service Coverage):
  1. After receiving the identity card (and the boarding pass during departure at the airport) from a Macao resident, the immigration officer at the border checkpoint immediately examines the card and verifies the identification of the holder. The officer would also input the resident's bio data to the computer either manually or through the Optical Character Reader. The identity card will be returned to the resident after it is confirmed that the information is correct.
  2. Immigration officers conduct a preliminary examination of any Macao resident who fails to present an identity card or travel document upon entry or return to Macao because his/her identification document is lost or stolen outside Macao. Immigration officers also compose an application letter for verification of identity and capture fingerprints for the resident, whose entry will be permitted after the Immigration Department verifies his/her identity through the database shared by the Identification Bureau.

Enquiry Methods:In person: Immigration Department Office Building, Travessa Um do Cais de Pac On, Taipa, Macao
Tel: (853) 2872 5488
Fax: (853) 8897 0300
Email: sminfo@fsm.gov.mo

Exit / entry inspection procedures for Macao residents<br /> (Non-automated channel)

Application Proceduce:
Transactional Categories:Exit / entry inspection procedures for Macao residents
(Non-automated channel)
Relevant Service (Relevant Information):Certificate - Certificate of personal entry and exit movement record
Target Groups and Application Eligibility: 
Application Approach: 
Required Document:
  1. Valid Macao Identity Card;
  2. Boarding pass (for departure at the Macao International Airport).
Supplementary Document: 
Document must be presented: 
Other Helpful Document: 
Document Required Upon Approval: 
Charges (or Taxes):Free of charge
Deposit: 
Payment Instructions: 
Time Needed: 
Quality Criteria:10 seconds [Please see Remark]
Remark:"Quality Criterion" refers to the time of processing required by service units (excluding time of waiting in a queue) calculated in the following manner:
  1. From the moment when the service unit received the document;
  2. Based on each document (excluding the procedure of checking more than one document or proof at Macau International Airport Border Checkpoint and Zhuhai-Macao Cross Border Industrial Zone Border Checkpoint).
Forms: 
Legislations Website: 

Entry procedure for Macao residents who lost their identification documents outside of Macao

Application Proceduce:
Transactional Categories:Entry procedure for Macao residents who lost their identification documents outside of Macao
Relevant Service (Relevant Information):Certificate - Certificate of personal entry and exit movement record
Target Groups and Application Eligibility:Macao residents who lose their identity card outside Macao and have no other legal entry document
Application Approach: 
Required Document:
  1. A completed application letter for identity verification;
  2. Proof of report of loss issued by competent authorities of region at which document is lost;
  3. Information helpful for verification of interested person's identity.
Supplementary Document: 
Document must be presented: 
Other Helpful Document: 
Document Required Upon Approval: 
Charges (or Taxes):Free of charge
Deposit: 
Payment Instructions: 
Time Needed: 
Quality Criteria:
  1. identity verification by our fingerprint system - 25 minutes [Please see Remark 1 & 2]
  2. identity verification by means other than our fingerprint system - 30 minutes [Please see Remark 1]
Remark:
  1. "Quality Criterion" refers to the time of processing required by service units (excluding time of waiting in a queue) calculated in the following manner: From the moment when the service unit received and confirmed that all the required documents had been correctly prepared.
  2. For Macao residents who apply for the entry inspection procedures at Border Gate Checkpoint.
Forms: 
Legislations Website: 
Provider: CPSP
Launch Date: 2015-11-20 12:22:01
Number of clicks: 90
"Chinese and Portuguese are the official languages of Macao, the English version of the web site is the translation from the Chinese originals and is provided for reference only."
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