Enquiries on labour relations issues
2016-05-27

 

Enquiries on labour relations issues
Service Information:
Service Provider:Labour Affairs Bureau — Labour Inspection DepartmentOther Entity / Agency:Nil
Application Location:Avenida do Dr. Francisco Vieira Machado, nos. 221 a 279, Edifício Advance Plaza, 1st floor of the Labour Affairs Bureau, Macau 
Office Hours:Walk-in enquiries :
Monday to Friday : 09:00-13:00; 14:30-19:30
Telephone enquiries :
Monday to Thursday : 09:00-13:00; 14:30-17:45;
Friday : 09:00-13:00; 14:30-17:30
Introduction (Service Coverage):To provide enquiry service on labour conditions, rights, obligations and guarantees
Enquiry Methods:Tel : 2871 7810 / 2856 4109 (Staff receives calls during office hours)
Enquiry Service Tel: 28400333 (Staff receives calls during office hours; messages are recorded during non-office hours)
Fax : 2852 6345
E-mail : dsaldit@dsal.gov.mo
Website : www.dsal.gov.mo

Application

Application Proceduce:
Transactional Categories:Application
Target Groups and Application Eligibility:People who would like to make enquires on issues concerning labour legislation, such as labour conditions.
Application Approach:Enquiries could be made by visiting Avenida do Dr. Francisco Vieira Machado, nos. 221 a 279, Edifício Advance Plaza, 1st floor of the Labour Affairs Bureau, Macau, in person, or in writing, by e-mail, by fax.
  
Required Document:Personal data, including name, profession, address, and/or signature, are required for enquires made in written, by e-mail or by fax.
Supplementary Document:Personal data, including name, profession, address, and/or signature, are required for enquires made in written, by e-mail or by fax.
Document must be presented:(Not applicable to this service)
Other Helpful Document:(Not applicable to this service)
Document Required Upon Approval:(Not applicable to this service)
  
Charges (or Taxes):(Not applicable to this service)
Deposit:(Not applicable to this service)
Payment Instructions:(Not applicable to this service)
  
Time Needed:(Not applicable to this service)
Quality Criteria:Services -- Performance Pledge
1. Enquiries on labour relations issues -- to be received within 15 minutes(1)
2. Telephone enquiries on labour relations issues - 28400333 message recording service(2) – to be responded within 2 working days(3)
3. “Complaint Receipt” issued to a complainant who lodges a complaint after making an enquiry --- immediate

(1) Except when the case needs further legal study or the inquirer has to be directly received by a legal consultant
(2) Non-office hours
(3) 5 more working days shall be taken for any written reply
Remark:Nil
Forms:Nil
Legislations Website:1. Organizational Structure and Function of Labour Affairs BureauAdministrative Regulation Nº 12/2016 [B.O. RAEM 21(I), 23/05/2016]
2. Labour Relations, Juridical System
Decree Law N°24/89/M ﹝B.O. 14,03/04/1989﹞
3. Labour Inspection : Labour Inspector Regulation
Decree-Law N°60/89/M ﹝B.O. 38,18/09/1989﹞
4.Minimum Wage for Cleaning and Security Employees in the Property Management ServicesLaw No.7/2015  ﹝B.O.28, 13/7/2015﹞
5. Regulation on Suspension of Labour Relation and Reduction of Working Hours 
Decree-Law N°43/95/M ﹝B.O. 34﹙I﹚,21/08/1995﹞
6. Regulation on Prohibition of Illegal Work
Administrative Regulation N°17/2004 ﹝B.O. RAEM.24﹙I﹚,14/06/2004﹞
7. Labour Relations Law
Law N°7/2008 ﹝B.O. RAEM.33﹙I﹚,18/08/2008﹞
8. Approving “the List of Occupations with Restricted Conditions for Minors”
The Chief Executive’s Dispatch N°343/2008﹝B.O. RAEM.50﹙I﹚,15/12/2008﹞
9. Approving “the List of Prohibited Occupations for Minors”
The Chief Executive’s Dispatch N°344/2008﹝B.O. RAEM.50﹙I﹚,15/12/2008﹞
10. Determining the operation rules on labour inspection
Administrative Regulation N°26/2008 ﹝B.O. RAEM.52﹙I﹚,29/12/2008﹞
11. Employees of public sector and entities employed under individual labour contract shall be governed by provisions which are more favorable to them in Law N°7/2008 (Labour Relations Law)
The Chief Executive’s Dispatch N°6/2009 ﹝B.O. RAEM.2﹙I﹚,12/01/2009﹞
12. Law for the Employment of Non-Resident Workers
Law N°21/2009 ﹝B.O. RAEM.43﹙I﹚,27/10/2009﹞
13. Regulation of the Law for the Employment of Non-Resident Workers
Administrative Regulation N°8/2010 ﹝B.O. RAEM.16﹙I﹚,19/04/2010﹞
14. Regulation of Conditions or Responsibilities to Be Established in the Employment Permit for Non-Resident Workers
Administrative Regulation N°13/2010 ﹝B.O. RAEM.22﹙I﹚,31/05/2010﹞
15. Determining the minimum hygiene and living standards that a non-resident worker’s lodging must satisfy, as well as the minimum amount to be paid when provided by cash
The Chief Executive’s Dispatch N°88/2010 ﹝B.O. RAEM.16﹙I﹚,19/04/2010﹞
16. Determining the monthly employment fee required to pay by the employer for each non-resident worker actually hired
The Chief Executive’s Dispatch N°89/2010 ﹝B.O. RAEM.16﹙I﹚,19/04/2010﹞
Provider: DSAL
Launch Date: 2016-05-27 23:34:00
Number of clicks: 133
"Chinese and Portuguese are the official languages of Macao, the English version of the web site is the translation from the Chinese originals and is provided for reference only."
node: portal-app01